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November 21, 2022
My freezer is not freezing, however, the refrigerator works fine.. what could the problem be?
For model number GFSS6KKYESS
Hi Desiree, thank you for reaching out. We would recommend checking the following parts to fix the issue: Freezer Evaporator Motor, part number FIX2323414, Thermistor, part number FIX966755, and Main Control Board, part number FIX3493785. We hope this helps! If you need help placing an order, customer service is open 7 days a week. Thanks again for your great question.
Until I figured out that the Metal cover on the divider door had to be removed (pried out) giving access to the hidden hinges. After that the hinges could be removed and replaced.Great with giving phone thou.