LRE3194SW (FWHLLGA) LG Range

Dropped a hammer on the range while removing a ceiling light. Viewed a How-To video on Google. Ordered the needed parts. Followed the steps from the How-To video. Reinstall was a bit tricky by myself - could have used an extra set of hands. I have a few words of caution:
1) Put something between the range top and range - like a ... Read more sheet or drop cloth - to prevent a dropped screw from falling into a crevice in the stove. I dropped a screw and was unable to retrieve it, even with a magnet.
2) Makes sure you remove all bumpers, screws, clips, etc. from the item being replaced and put them on the new item if the new item does not come with replacement bumpers, screws, etc.

I removed three back paneling, which requires at least a dozen screws to be removed. Unplug the range obviously before removing any panel. Take a pic of the old modular which controls the heating elements so when you remove the plugs connected to the defective modular, you could put it on the new one exactly as you saw it. The modular has ... Read more two screws that secures it to back of range. Remove, and disconnect the wires, than do the opposite to new one and reconnect the wires to new modular. Make sure it looks like the picture you took. Reconnect the power to outlet provided for the range, test if the oven turns on and is heating. If yes than turn off oven, unplug the range, reinstall the back panels, plug back the range cord, move back in its place, and start cooking again. Not hard, very easy.

The repair person could not complete the job as the part sent is totally wrong for the appliance. The company has not responded to me email sent 12/30/23 and there is no way to leave a voice mail or ask for a call back, due to large call volume. A live representative does not answer the phone.

Please check your emails. You ask ... Read more for feedback on repair, but obviously do not take time to check emails for issues. Because the error is on the part of PartSelect I requested an RMA to return an incorrect part. Please respond by sending a shipping label so it can be returned for a refund. I have submitted a dispute with the credit card company since your company is negligent in customer service. Please email RMA shipping label to [email protected]