KHMS2040WSS0 KitchenAid Microwave

No repair- just replaced glass turntable.
Right part I needed with first try

The nightmare was that this microwave is installed under the cabinet....in order to get to the light bulb I had to pull out my stove then squeeze into the space between the stove and counter....my old microwave light bult was much easier to change.....Shame on Whirlpool for making this so difficult.....must be a better way to cover the li ... Read more ght bulb so that we do not need a screwdriver to remove the door to get to the light bulb

I first went back Lowe's where I purchased my microwave in the hopes they would help in the ordering of the grill vent for my mircrowave. They advised me that they do not order parts and gave me a card of a company to call to order the part. I called the number on the card and was left on hold for 20 minutes then instead of helping me wit ... Read more h the part I needed they proceeded to set up an appointment for someone in my local area to come to my home, order the part the later install. I knew that it was just 2 screws and bottom snaps to install and I didn't want to wait a week for someone to come to my home. I then went direct to the Whirlpool web-site and found "Partselect.com". I was unable to match my model# even though my microwave was only 13 months old but knew it was probably interchangeable with another so I then called "Partselect.com" and was just amazed at how helpful and knowledgeable the gentleman on the other end was. He found my part and was very patient in describing it to me to assure that it was the correct one. I was on the phone less than 10 minutes with him. The part came in 3 days and was the correct part:) It took me less than 5 minutes to gently snap the 2 bottom tabs in and screw in the left and right tabs on top. Thank you so much "Partselect.com" for making what could have been a timely and expensive part replacement be so very simply and inexpensive.