MDE9700AYW Maytag Dryer

Callled the service company to diagnose the problem. Watched him take machine apart. He found the problem. Told me the parts that I needed. Didnt know what they were. Went to partselect.com looked my model up and found parts and ordered. Followed same steps as repair guy: Two screws in back of machine then slide top off. Six screws in ... Read more front to remove front door ( 4 screws on top 2 on bottom) Changed the thermostat and thermistor. Saved 320 dollars :)

From what I understand, this is a common problem with this Samsung made Maytag Neptune dryer. The dryer was making a sound like it had a shoe in it every time it was drying. The crack was in the seam at the back of the drum behind one of the baffolds so you can't see it when you look inside. I did not see it until I took the top off th ... Read more e dryer, looked inside and saw light through the hole. To take the dryer apart, first unhook it from the wall, gas, electricity, and exhaust. Remove 2 skrews from the top back side and slide the top of the dryer back and remove. The plastic control panel is then removed by taking 2 skrews out from the top, pulling the top of the control panel forward and reaching in with the other hand to pop out the plastic clips of the control panel from the front face of the dryer. Unplug the control panel from the electrical panel inside the dryer. Then you can remove the front door, 2 skrews, remove the front panel, 8 skrews I think, then the front piece the the drum rides on, 1 skrew. Take the belt loose and the drum will come right out. To install just reverse. Pretty easy once I figured out how to remove the control panel. I think the reason for the drum crack is it looks as though the back pressed metal piece that the drum rides on is not perfectly round. Even the new drum makes a very light thump sound and when I watched it go around with the top off the dryer I could see the drum turn slightly oblong. Check your wheels and make sure the axles are not worn, if they are, replace them at this time. Also you might as well replace the belt too.

Remove dryer covers and locate heater assembly. Removed heater assembly and checked visually if the heater coil is opened, I verified this with an ohm meter. Heater Continuity was OK. Next step I checked the heater sensors. Thermal fuse with bracket had no ohm meter reading between two terminals[open circuit]. Order part#35001193 "thermal ... Read more fuse" with bracket from "partsSelect.com." Assemble back in reverse order. Please note that the dryer heater was filled with lint and needed a good cleaning.