SHP865ZD5N (01) Bosch Dishwasher - Instructions
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- Customer:
- Raymond from VIENNA, VA
- Parts Used:
- 10023852
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers
E:15 error code with Watertap
The E:15 error code means water is detected in the pan under the unit. There are several ways this can happen.
In this case, it was caused by a bad inlet valve. It did not close properly and led to an overflow of water inside that eventually spilled into the pan underneath the unit.
I see now why the pump keeps running after this error. In this case, it would have led to a big flood in the kitchen if it did not.
I was actually able to run the unit while broke by manually operating the valve under our sink that provides water to the unit.
Be sure to turn off breaker before servicing. Don't get shocked!
Be sure to turn off water before starting! Or, you'll have a flood.
Anyway, I just pulled the unit out (was secured by 2 screws on the sides). I lifted up the insulation material on the left side to get at the valve. Pushed a little green tab to release the electrical plug. Then, use pliers to move clamp off the white water hose on the inside. Then, pull of white hose. This was hard in my case. Took a lot of force. Then, reach behind the unit and use pliers to unscrew water hose. Now, the whole gray panel there can pop out with some force. Then, slip the old valve out and slip new one in. Reconnect hoses and clamp. Note that I put some caulk on the connector where white hose goes. Not sure if needed or not.
Good luck!
In this case, it was caused by a bad inlet valve. It did not close properly and led to an overflow of water inside that eventually spilled into the pan underneath the unit.
I see now why the pump keeps running after this error. In this case, it would have led to a big flood in the kitchen if it did not.
I was actually able to run the unit while broke by manually operating the valve under our sink that provides water to the unit.
Be sure to turn off breaker before servicing. Don't get shocked!
Be sure to turn off water before starting! Or, you'll have a flood.
Anyway, I just pulled the unit out (was secured by 2 screws on the sides). I lifted up the insulation material on the left side to get at the valve. Pushed a little green tab to release the electrical plug. Then, use pliers to move clamp off the white water hose on the inside. Then, pull of white hose. This was hard in my case. Took a lot of force. Then, reach behind the unit and use pliers to unscrew water hose. Now, the whole gray panel there can pop out with some force. Then, slip the old valve out and slip new one in. Reconnect hoses and clamp. Note that I put some caulk on the connector where white hose goes. Not sure if needed or not.
Good luck!
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- Customer:
- Michael from CASTLE ROCK, CO
- Parts Used:
- 12012913
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Socket set
Replacing the pocket handle on a Bosch Dishwasher
I removed the 3 #20 torn screws in the handle, and the six #20 tore screws inside the door that hold the outer door skin in place.
The plastic handle has a series of molded hooks that allow it to snap into the stainless steel skin.
To avoid damaging the skin, use a utility knife to cut behind the two large hooks on the bottom of the handle and the one on each end. One trimmed, the handle easily slides out of the door skin.
The new one will effortlessly snap in-place, then reposition the door skin and fasten with the 9 screw previously removed.
The plastic handle has a series of molded hooks that allow it to snap into the stainless steel skin.
To avoid damaging the skin, use a utility knife to cut behind the two large hooks on the bottom of the handle and the one on each end. One trimmed, the handle easily slides out of the door skin.
The new one will effortlessly snap in-place, then reposition the door skin and fasten with the 9 screw previously removed.
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- Customer:
- Susan from MIDDLEBURY, VT
- Parts Used:
- 00779033
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
The middle rack was rusting and some of the pegs were coming off.
Removed the spray arm, front handle, and little clips from the old rack and installed onto the new rack. Was very simple.
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- Customer:
- Kay from POWELL, OH
- Parts Used:
- 12012913
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
Broken handle
1 remove three screws from handle
2 remove screws from door panel
3 slide control box up out of outer door panel
4 outer panel is now free and old handle can be removed
5 snap in new handle from front of panel
6 reverse process
2 remove screws from door panel
3 slide control box up out of outer door panel
4 outer panel is now free and old handle can be removed
5 snap in new handle from front of panel
6 reverse process
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- Customer:
- Patricia from DALLAS, TX
- Parts Used:
- 20000533
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
A prong in the bottom rack had broken nearly through where it attached to the base & was rusting severely. Several other prongs had also started to rust.
The bottom rack of our Bosch dishwasher was discontinued & no longer available anywhere, so we ordered an OEM replacement rack from PartSelect.com & hoped that it would fit.
The new rack fits perfectly & is actually an improvement over the old one. The new rack doesn't have a vase tower, but that is actually a big design improvement because it can store more dishes & is more flexible than the old one. The new rack comes without a handle cover, but it was very easy to move the handle cover from our old rack to the new one.
The new rack fits perfectly & is actually an improvement over the old one. The new rack doesn't have a vase tower, but that is actually a big design improvement because it can store more dishes & is more flexible than the old one. The new rack comes without a handle cover, but it was very easy to move the handle cover from our old rack to the new one.
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- Customer:
- KATHLEEN from PECONIC, NY
- Parts Used:
- 10023852
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- More than 2 hours
- Tools:
- Pliers, Screw drivers, Socket set, Wrench (Adjustable)
E15 code basin filling up with water
Turned off electric
Slid out unit - the water connection on this model is in the back
Disconnected the H2O hose. This valve access part is the part that connects the dishwasher to the H2O supply. The soon to be replaced part had sediment in it preventing H2O to go into the dishwasher and into the basin instead. The exploded view of dishwasher was a big help. It was a guess as to why this was happening. Now that I’ve had it apart it makes sense that this is the part that would fail after a period of time, especially if you have city H2O. My husband Bob did this repair.
Slid out unit - the water connection on this model is in the back
Disconnected the H2O hose. This valve access part is the part that connects the dishwasher to the H2O supply. The soon to be replaced part had sediment in it preventing H2O to go into the dishwasher and into the basin instead. The exploded view of dishwasher was a big help. It was a guess as to why this was happening. Now that I’ve had it apart it makes sense that this is the part that would fail after a period of time, especially if you have city H2O. My husband Bob did this repair.
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- Customer:
- Tim from OVERLAND PARK, KS
- Parts Used:
- 00779033
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
Replace top rack
Removed old rack and several accessory pieces, and installed them on the new rack. Slid the new rack back in. Took about 15-20 minutes top. Very easy to do.
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- Customer:
- Phyllis from CLERMONT, FL
- Parts Used:
- 00494772
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
Water leak on top of door.
Went to on line video and followed it. The old gasket came right out and the new one fit right in. Started at the top middle and worked the gasket in on both sides to make sure it was evenly spaced.
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- Customer:
- Steve from ATASCADERO, CA
- Parts Used:
- 12014146
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 1- 2 hours
- Tools:
- Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
Pet Rat chewed through wiring harness
It is important to remove the dishwasher to a workable space. Probably best to set it on a slightly higher platform, otherwise you're on the floor.
1. remove racks,
2. disconnect power supply and water line (turn off at source).
3. remove the exterior insulation.
4. One can now access the harness from both side of the washer.
5. Inspect and determine what connection goes where, all have color coded wire.Connections are notched
6. Recommend that each connection is removed and new connection replaced at that time
7.removing screws from the inside door to connect the harness to select connection.
7.button-up the door, replace insulation and reattach water line and power, reinstall machine.
8. You may have to remove the front toe-kick to access routing the wires.
1. remove racks,
2. disconnect power supply and water line (turn off at source).
3. remove the exterior insulation.
4. One can now access the harness from both side of the washer.
5. Inspect and determine what connection goes where, all have color coded wire.Connections are notched
6. Recommend that each connection is removed and new connection replaced at that time
7.removing screws from the inside door to connect the harness to select connection.
7.button-up the door, replace insulation and reattach water line and power, reinstall machine.
8. You may have to remove the front toe-kick to access routing the wires.
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WATER DRAIN MATRIX became plugged with sludge, stopping ventilation for draining function
removed machine so left side water drain matrix was accessible, replaced that unit, reinstalled machine to its built-in location.
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- Customer:
- Nancy from Safford, AZ
- Parts Used:
- 00645038
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Poor cleaning of dishes and calcium build up on filter
I watch utube to assess the problem then took eveything apart and saw the build up on the filter, which i had never cleaned. I tried to clean it but was unsuccessful so order the filter from partselect and it came within a couple of days, installed very easily and began to clean as it always had.
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Piece that holds the insert broke
The dishwasher has inserts that can be raised and lowered to adjust the space between the dishes.
One of the holders broke.
I took out the old one and put a new one in.
1) The hardest part was identifying the piece.
This is the insert holder near the front of the rack, to the right of the cutlery basket (as you face the dishwasher)
The drawings on the site are tiny so it is hard to figure out which is the correct piece
There are 3 different numbers for each piece.
the number on the rack assembly diagram (0647)
the PartSelect Number (PS8728043) and
the Manufacturer Part Number (00616990)
I wound up ordering a number of parts and returning the ones that I didn't need (at my expense)
2) Be sure to take pictures before you remove the old piece. Once the broke piece was removed, it was not obvious to me how it the new piece connected.
Once I had the correct piece, pulling out the old one and installing the new one took no time at all.
One of the holders broke.
I took out the old one and put a new one in.
1) The hardest part was identifying the piece.
This is the insert holder near the front of the rack, to the right of the cutlery basket (as you face the dishwasher)
The drawings on the site are tiny so it is hard to figure out which is the correct piece
There are 3 different numbers for each piece.
the number on the rack assembly diagram (0647)
the PartSelect Number (PS8728043) and
the Manufacturer Part Number (00616990)
I wound up ordering a number of parts and returning the ones that I didn't need (at my expense)
2) Be sure to take pictures before you remove the old piece. Once the broke piece was removed, it was not obvious to me how it the new piece connected.
Once I had the correct piece, pulling out the old one and installing the new one took no time at all.
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- Customer:
- Bill from Seattle, WA
- Parts Used:
- 00494772
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Water leakage from the dishwasher; unknown source.
Followed the video on your site and it was an easy install with no more leakage.
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- Customer:
- Peter from LEXINGTON, KY
- Parts Used:
- 00645038
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
Filter-Micro was clogged with lime from hard water.
Replacement was fast and very simple. Was completed in less than 5 minutes.
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- Customer:
- Jim from EDINA, MN
- Parts Used:
- 00645038
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Over the years the filter became too clogged with embedded particles
Really simple. You pull out the drain filter plate and pull the filter off the support and replace. I gave everything a good cleaning and put it back in place.
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