SHPM78W54N (01) Bosch Dishwasher - Instructions

The E:15 error code means water is detected in the pan under the unit. There are several ways this can happen.

In this case, it was caused by a bad inlet valve. It did not close properly and led to an overflow of water inside that eventually spilled into the pan underneath the unit.

I see now why the pump keeps running after this error. In this case, it would have led to a big flood in the kitchen if it did not.

I was actually able to run the unit while broke by manually operating the valve under our sink that provides water to the unit.

Be sure to turn off breaker before servicing. Don't get shocked!

Be sure to turn off water before starting! Or, you'll have a flood.

Anyway, I just pulled the unit out (was secured by 2 screws on the sides). I lifted up the insulation material on the left side to get at the valve. Pushed a little green tab to release the electrical plug. Then, use pliers to move clamp off the white water hose on the inside. Then, pull of white hose. This was hard in my case. Took a lot of force. Then, reach behind the unit and use pliers to unscrew water hose. Now, the whole gray panel there can pop out with some force. Then, slip the old valve out and slip new one in. Reconnect hoses and clamp. Note that I put some caulk on the connector where white hose goes. Not sure if needed or not.

Good luck!

Removed the spray arm, front handle, and little clips from the old rack and installed onto the new rack. Was very simple.

The bottom rack of our Bosch dishwasher was discontinued & no longer available anywhere, so we ordered an OEM replacement rack from PartSelect.com & hoped that it would fit.

The new rack fits perfectly & is actually an improvement over the old one. The new rack doesn't have a vase tower, but that is actually a big design improvement because it can store more dishes & is more flexible than the old one. The new rack comes without a handle cover, but it was very easy to move the handle cover from our old rack to the new one.

Turned off electric
Slid out unit - the water connection on this model is in the back
Disconnected the H2O hose. This valve access part is the part that connects the dishwasher to the H2O supply. The soon to be replaced part had sediment in it preventing H2O to go into the dishwasher and into the basin instead. The exploded view of dishwasher was a big help. It was a guess as to why this was happening. Now that I’ve had it apart it makes sense that this is the part that would fail after a period of time, especially if you have city H2O. My husband Bob did this repair.

Removed old rack and several accessory pieces, and installed them on the new rack. Slid the new rack back in. Took about 15-20 minutes top. Very easy to do.

Went to on line video and followed it. The old gasket came right out and the new one fit right in. Started at the top middle and worked the gasket in on both sides to make sure it was evenly spaced.

It is important to remove the dishwasher to a workable space. Probably best to set it on a slightly higher platform, otherwise you're on the floor.

1. remove racks,
2. disconnect power supply and water line (turn off at source).
3. remove the exterior insulation.
4. One can now access the harness from both side of the washer.
5. Inspect and determine what connection goes where, all have color coded wire.Connections are notched
6. Recommend that each connection is removed and new connection replaced at that time
7.removing screws from the inside door to connect the harness to select connection.
7.button-up the door, replace insulation and reattach water line and power, reinstall machine.
8. You may have to remove the front toe-kick to access routing the wires.

removed machine so left side water drain matrix was accessible, replaced that unit, reinstalled machine to its built-in location.

I watch utube to assess the problem then took eveything apart and saw the build up on the filter, which i had never cleaned. I tried to clean it but was unsuccessful so order the filter from partselect and it came within a couple of days, installed very easily and began to clean as it always had.

The dishwasher has inserts that can be raised and lowered to adjust the space between the dishes.
One of the holders broke.
I took out the old one and put a new one in.

1) The hardest part was identifying the piece.
This is the insert holder near the front of the rack, to the right of the cutlery basket (as you face the dishwasher)
The drawings on the site are tiny so it is hard to figure out which is the correct piece
There are 3 different numbers for each piece.
the number on the rack assembly diagram (0647)
the PartSelect Number (PS8728043) and
the Manufacturer Part Number (00616990)
I wound up ordering a number of parts and returning the ones that I didn't need (at my expense)

2) Be sure to take pictures before you remove the old piece. Once the broke piece was removed, it was not obvious to me how it the new piece connected.

Once I had the correct piece, pulling out the old one and installing the new one took no time at all.

Followed the video on your site and it was an easy install with no more leakage.

Replacement was fast and very simple. Was completed in less than 5 minutes.

Really simple. You pull out the drain filter plate and pull the filter off the support and replace. I gave everything a good cleaning and put it back in place.

Fairly easy repair, with the hardest part getting the appliance out of the cabinet. Kill the power and get the dishwasher out. Once out, the water inlet assembly (a large, white, opaque plastic box) is on the left side of the dishwasher, exposed and surrounded by the sound insulation. Pull back the insulation and use pliers to disconnect the small, white water inlet tube (hard to remove, you may need to pry a bit with a flathead screwdriver). Once that's off, look on the back left of the dishwasher for the valve access, which is mounted on a plastic snap-in tab. It was easiest to snap this out by reaching into the dishwasher from the side and squeezing the tab on the assembly with my fingers. Once it's out, remove the electrical connection from the old valve access by squeezing the tab. Unscrew the incoming water hose (from water service), and squeeze the clamp to remove the smaller white hose. Then go in reverse to reassemble: connect the white hose to the valve access and clamp. Connect the water service (make sure the threads take and it's solidly hand-tightened). Connect the small electrical plug. Snap the panel back into the back of the dishwasher. Connect the small white hose back to the water inlet assembly on the left side of the dishwasher and clamp. Test if you can, then put insulation and appliance back in. This totally eliminated my E17 errors.

Hello,
I received the parts 12/10/23. Thank you for your prompt shipping. It was exactly what I needed and the fix went quickly with no issues.

I ordered two of PS8728568 (Mounting Bracket), because on your site for that part it identifies that each bracket is sold individually. (Reference: “Part Description” section). In addition, on that same web page under the “Question and Answers” section it identifies that each bracket is sold individually.

However, what I received was, two packages with each package having two brackets in it. It’s understandable, since you need two brackets for each dishwasher.

Obviously, this is completely contrary to what your web page states. In reality, each package is sold with a pair of brackets.

I have not opened the second package and as such it is completely resaleable. As per your Return Policy , I’d like to request a refund for the second packet of brackets and have you cover the return shipping of that package. Please advise next steps.