Chopper Assembly

We've had several warranty calls on this machine in the first year ... about 4-5 total. They did several small things before they changed the "motor" 6 months ago. This time the repair was out of warranty. The serviceman said it must be the intake pump motor this time. He said the repair would be over $400. My husband and I decided t ... Read more hat we would pull the entire motor unit, because neither of us could see how they changed the motor 6 months ago without pulling the machine out from the wall. That is when it hit us that they must've just changed out the intake pump motor and not the motor itself the time before. When my husband handed me the motor to clean, I heard some metal clinking around inside it. I opened it up and found the chopper assembly in pieces. No wonder the top sprayer wasn't spinning and the dishes weren't getting clean. The actual job would've taken about half the time that it did, because the part could've easily been replaced without pulling the unit out. We changed the soil sensor/thermistor assembly just because we figured it couldn't hurt to change it too.

The discharge hose was replaced, the original was loaded with residue but not blocked. Next I checked the possible parts to cause the problem-ordered and replaced. I did use a device, small wooden shim to assist installing the chopper. It was used to depress the spring during the installation.

First I called a repairman to fix this and waited a week,had an appoitment for a Thursday afternoon and he never showed up. While I was waiting I googled the model number and noise in pump and the site came up with a video on how to change the motor along with other coments from others who have had the same issue. I went in and in under 3 ... Read more 0 minutes had it out and ordered a new pump and chopper assembly. I selected a two day shiping and in showed up on Monday, after dinner I installed and had it running that evening, and did our dishes that night...Thank you you saved me a $45.00 house call and a $65.00 labor cost.