Frequently Asked Questions

Finding Repair Parts

Why do I need my model number to find a part?

We sell millions of similar parts. Your model number is key to finding the right part for your product.

With your model number we can show you:

  • Parts that fit your model.
  • Symptoms and troubleshooting help.
  • Diagrams to find parts by location.
  • Step-by-step repair videos by experts.
  • Installation instructions written by Fix customers.

Need help finding your model number?

Where can I find my model number?

For help finding your model number, check out our Model Number Locator to view the most common locations.

Model numbers are usually located on a metal tag somewhere on your product. Model numbers can be made up of numbers, letters, or a combination of both. They may also include the brand name or year of production. Here are some examples:

  • 1005400
  • LAT1000AAE
  • 16400 (3900001-3999999 - 1993)
  • 2150LE-PREDATOR TYPE 1

The model number on your owner's manual may be incomplete as manufacturers often print one manual for a group of models. It's best to locate the model number directly on your product.

Can I search using the number stamped on my part?

The numbers printed or stamped on the part itself are often only for identification during the manufacturing process and may not be the actual part number. The best way to find your part is by search with your product model number.

Need help finding your model number?

What do in stock, on order, special order and no longer available mean?

Your part is in one of our warehouses and can be shipped immediately. Most in stock parts ship within 24 hours.

New stock is on the way! On order parts usually ship within 7 business days.

These items are not in stock at our warehouse but we'll order one in just for you! Special order items usually ship within 10 business days.

If your part is no longer available (NLA) it means the manufacturer is no longer making this part and it won't be available for purchase.

Order Status & Details

Why do you need my email?

We use your email to send you details related to your order, including order confirmation, shipping, and tracking information. We hate spam as much as you do and we won't sell your address to any third-party company.

How do I check my order status?

We use your email to send you details related to your order, including order confirmation, shipping, and tracking information. We hate spam as much as you do and we won't sell your address to any third-party company.

You can check your order status here.

How do I cancel my order?

You can cancel your order as it is preparing to ship. Use our self-service feature to cancel your order online.

If your order is cancelled, you will not be charged for shipping. Please allow 2-3 business days for your refund to appear on your credit card.

Do you offer mail-in rebates?

Yes. Some of the parts we sell are eligible for mail-in rebates since we can recycle them. We will display any applicable rebates in your shopping cart. To redeem your rebate, contact Customer Service after you have received your part.

Local Pick Up

Is local pick up available in my area?

To determine whether local pick up is an option in your area, click on “Local Pick Up Available” located in the header of our website. Enter your zip code, and this will bring up the local pick up options in your area.

What are the advantages of picking up my order locally?
  • Avoid the cost of shipping
  • Depending on availability, the part may be eligible for pick up within a few hours
How do I select the local pick up option when placing an order on Fix.com?

If your area has a local pick up option, it should automatically generate, and the header will read “Pick up at ____ Store/Kiosk”, and the option to pick up locally will be available during the shipment selection in the checkout process.

If a location does not automatically generate, click on “Local Pick Up Available” in the website header. You can then search for a local pick up location by entering your zip code. This will give you a list of locations available for that zip code. If nothing comes up, that means we do not have a local pick up option in your area (yet!).

If an option(s) does come up, select “Pick up here” to choose your desired pick up location. You will notice the messaging in the header will now say “Pick up at ___ store/kiosk”. When you go to place an order, the location you have selected will appear under the “Choose a Shipping method” section. You will need to select the “Fix Local Pick Up” option by clicking on the circle on the left.

When will my order be ready for pick up?

Once your part is ready to be picked up, you will receive an e-mail notification advising you that it is ready. Do not proceed to the store until you have received an e-mail stating that it is ready for pick up. Keep in mind that your confirmation e-mail is not the same as your ready for pick up e-mail.

The time it takes for your part to be ready for pick up can vary depending on its availability. The order status of your part will be clearly communicated during the checkout process, and you can also see the order status in your order confirmation e-mail once you’ve placed your order (for more on what your order status means, check out “what does my order status mean” FAQ).

If you have multiple parts in your order, each part may have different availability and might be ready at various times, but the entire order will need to be picked up when every part in the order is ready. If you are in urgent need of a part and it will be available sooner than another part in your order, we recommend ordering them separately.

Please be advised that if your order has not been picked up within 30 days from the time your “ready for pick up” email has been sent, we will proceed to cancel the order and refund your credit card.

How can I check the status of my local pick up order?

You can view the details of your order by going to Customer Inquiry or by visiting Fix.com and clicking on the “Order Status” link in the “Your Account” menu.

What does my order status mean?

Pick up today:

Pick Up Today parts can take 1-2 hours to be processed and prepared for pick up. Orders placed less than two hours before closing may not be ready until the next business day.

Order to store:

In Stock parts can take 2-3 Business Days to be processed and prepared for pick up.

On Order parts can take 3-5 Business Days to be processed and prepared for pick up.

Special Order parts can take 10-15 Business Days to be processed and prepared for pick up.

How do I return a part that I picked up locally?

Your part can be returned by using our Self Service Returns feature and clicking on “Return shipped Items”. Or you can visit your local Fix store with your part and order number, and we would be happy to process your return in person.

For more on our return policy click here.

How do I cancel a part I ordered for local pick up?

If your order is still in the “Preparing your order” status, you can simply cancel the order by using our Self Service Returns feature and clicking “Cancel Unshipped Items”

If the status has changed to “Order Complete” or “Ready for pick up”, this means it is already on route or in the store/kiosk, and you will need to return the shipped items by clicking “Return Shipped Items” once they’ve been received.

Please allow 2-3 business days for your refund to appear on your credit card.

How long do I have to pick up my part from the store/kiosk?

Once an order is placed you will receive an “order confirmation” e-mail, followed by a “part is ready for pick up" email, and three follow-up reminder e-mails. If the part has not been picked up from the store/kiosk in 30 days from the time it is ready for pick up, we will automatically cancel the order and refund your credit card. You will receive a confirmation of cancelation email on the 30th day. If you have not received any e-mails from us regarding your order, be sure to check your spam folder.

How do I pick up my order?

Bring a copy of your Ready for Pick Up email to your pick up address on your phone or device, or printed.

If your parcel is available at the counter, please check our store hours prior to arrival.

If your parcel is eligible for kiosk pick up and has a QR code, scan your code at the parcel locker kiosk at the specified address. The relevant locker door opens automatically. Our parcel lockers are accessible 24/7.

If you are having trouble using a locker to retrieve your parts, call our friendly customer service team at 801-783-4875 during business hours for assistance using the locker.

Shipping Information

What are your shipping options?

We offer a variety of shipping options to best meet your needs, as well as free local pickup.

We work hard to ensure that you are charged the lowest possible rate for shipping, and that the rate you are charged is as fair as possible.

Please note that not all methods are available from all of Fix.com’s warehouses. The available shipping methods will be displayed to you when you are making your purchase. Costs include shipping and handling (no additional handling charges).

  • Econo Ship (Usually 3-7 Business Days)
  • Standard (Usually 2-3 Business Days)
  • Next Business Day
  • Free Local Pick Up – View More Info
Where do you ship?

Anywhere within the United States except Hawaii, Alaska, Puerto Rico, and US offshore territories. Please note that we are unable to ship to PO boxes, including APO/FPO US military bases.

Do you ship to P.O. boxes?

Fix currently does not ship to PO boxes, including APO/FPO US military bases.

Are there extra shipping costs for oversized items?

When shipping oversized items or large orders, there may be additional shipping costs. You will be contacted by Customer Service to discuss these costs prior to your order shipping. We will never charge you additional fees without your permission.

What do I do if I haven't received my order?

Your order may be backordered with the manufacturer or lost in transit. If you haven't received your order, contact Customer Service for more information.

Returns & Refunds

What is your return policy?

Fix offers 365-day returns on all parts that have not been installed. Use our self-service feature to complete your return online.

Please allow 7-10 business days after the part has been received in our warehouse for your refund to appear on your credit card.

Please note we can only accept returns on items that have not been installed.

How do I check the status of my refund?

You can the check status of any refund in your Fix Account or by checking your order status here.

What do I do if my part arrives damaged?

If a part arrives damaged we will ship you a new one as fast as possible. Contact our Customer Service within 10 days of receiving a damaged part and we'll take care of the rest.

Do your parts come with a warranty?

Fix offers a one-year warranty on all parts it sells. If your part fails within the first year, contact Customer Service for a replacement.

How do I check the status of my mail-in rebate?

You can check the status of your mail-in rebate in your Fix Account or by checking your order status here.

Payment & Privacy

What payment methods do you accept?

Fix offers multiple payment methods:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
How do you protect my online privacy?

Privacy Policy

This Privacy Policy applies to the information that Fix.com (“we”, “our”, “us”), its subsidiaries and its affiliates (collectively “Eldis Group Partnership”) within the Eldis Group Partnership family of companies that collect through Fix.com and other Eldis Group Partnership websites, online features, applications, products, services and widgets owned or controlled by Eldis Group Partnership, each of which presents its own version of this Privacy Policy (collectively, the “Sites”) in order to demonstrate our firm commitment to privacy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Sites.

Types of Data Collected

Personal Data

While using our Sites, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Sites are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (i.e IP address), browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Sites and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Sites. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Sites
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Fix.com uses the collected data for various purposes:

  • To provide and maintain our Sites
  • To notify you about changes to our Sites
  • To allow you to participate in interactive features of our Sites when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Sites
  • To monitor the usage of our Sites
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Fix.com will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Fix.com may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (i.e a court or a government agency).

Legal Requirements

Fix.com may disclose your Personal Data in the good faith belief that such action is necessary:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Fix.com
  • To prevent or investigate possible wrongdoing in connection with the Sites
  • To protect the personal safety of users of the Sites or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Accessing, Updating, or Deleting Your Data

If you have purchased from Fix.com, created an account, or signed up to receive email correspondence, Fix.com retains data that may contain personal information. This data is not sold to or shared with any third party and will only be shared between the Sites owned and operated by Eldis Group Partnership. As a customer, you have the right to be informed about this data, the right to rectify or update this data, and the right to request the permanent deletion of this data. To formally initiate any requests related to our ongoing management of customer data, please reach out to privacy@fix.com.

How do you protect my credit card information?

Fix makes every effort to protect your information while shopping with us. We only use your credit card details for your purchase and do not store any credit card information.

You can always contact our Customer Service at 1-877-332-6797 1-877-332-6797 to place an order directly through our representatives.

Your California Privacy Rights

Pursuant to Section 1798.83-1798.84 of the California Civil Code, if you are a California resident and have a business relationship with Fix.com, you can request a notice disclosing the categories of personal information we have shared, during the preceding calendar year, with third parties as well as the third parties' marketing purposes. If you reside in California and wish to request this notice, please submit your request to Fix.com Customer Service, customerservice@fix.com, and allow 30 days for a response. In your request, please specify that you are requesting a "Your Fix.com California Privacy Rights Notice."

If you are a California resident younger than 18 years old and have an account with Fix.com, you can request the removal of content or information that you have posted to our website or other online services. Please be aware that fulfilment of the request may not ensure complete or comprehensive removal (for example, if your content has been reposted by another user). To request the removal of content or information, please email Fix.com Customer Service at customerservice@fix.com, allowing 30 days for us to process your request.