Job Posting: Customer Service Representatives, Work from Home | Fix.com

Careers

Inbound Telephone Customer Service, Work from Home

About Us

Fix.com is a division of Eldis Group Partnership (EGP), an ecommerce company with offices in the USA and Canada. We help do-it-yourselfers (DIY) fix their home appliances, outdoor power tools and lawn equipment. EGP operates a family of DIY web sites and we provide consumers with the parts and know-how to fix their household products themselves, offering the internet’s largest collection of step-by-step installation instructions and videos. EGP is committed to helping consumers repair rather than replace their household products.

Working at home can be an ideal situation from saving you money on gas & work clothes to allowing you to spend more time with your family during non-work hours. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are. It's time you got to know FIX.com.

We are looking for candidates with a great customer focus, computer proficiency, good communication skills and strong attention to detail. These are permanent, full time positions that require 2-3 weeks of mandatory in office training that will take place at our Dartmouth location before you will transition to work from home.

In this role, you will be responsible for handling inbound calls from customers regarding Outdoor power equipment, power tools and appliance parts.

You will:
  • Answer incoming calls & e-mails from customers regarding their outdoor power equipment, power tools and appliance parts
  • Help customers to figure out which part it is they need to fix their equipment
  • Place all necessary orders for replacement parts
  • Complete returns & refunds when necessary
  • Follow up with customers when needed either via email or callback
  • Ensure all company required procedures are followed
  • Provide pertinent and timely information to all customers
We offer:
  • Starting wage is $11.50/hour
  • Merit increases based on performance are presented semi-annually
  • Training on-going support
  • 2 weeks’ vacation, 5 sick days, and holiday pay
  • Full benefits after 3 months, with the health plan premiums paid 100% by the company
  • Full-time hours guaranteed (40 hrs./week)
  • Try to give two consecutive days off weekly
  • Consistent shift schedule
  • Computer & Headset are provided
Required qualifications:
  • AT LEAST 1 YEAR OF CUSTOMER SERVICE EXPERIENCE
  • Excellent customer service and communication skills
  • PC literacy (Windows, web navigation) and 25 WPM typing skills
  • Must be able to work a flexible schedule
Time commitment:
  • Full-time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period) while maintaining a noise and distraction-free environment.
Required equipment:
  • High Speed Internet

Standardized testing and criminal background checks will be conducted as part of the screening process.

To apply simply apply click on the link below and follow the steps as outlined:
http://www.ondemandassessment.com/verify/apply/RSmByDy/hETDnChE

*Please note that a computer, mouse and keyboard are required to complete our basic skills testing, a tablet or mobile device and sometimes laptop will not allow you to complete the testing properly. If you do not have the proper equipment or require assistance to complete the testing, please send your resume to careers@fix.com. Should you be selected, we will arrange for you to complete the testing.

We appreciate all expressed interest in this position; however, only the candidates selected for interview will be contacted. No phone calls please.

We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities, members of visible minorities and women. Members of designated groups are encouraged to self-identify. All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority.