Job Posting: Customer Service Representatives | Fix.com

Careers

Inbound Telephone Customer Service

About Us

Fix.com is a division of Eldis Group Partnership (EGP), an ecommerce company with offices in the USA and Canada. We help do-it-yourselfers (DIY) fix their home appliances and outdoor power tools. EGP operates a family of DIY web sites and we provide consumers with the parts and know-how to fix their household products themselves, offering the internet’s largest collection of step-by-step installation instructions and videos. EGP is committed to helping consumers repair rather than replace their household products.

We’re growing, and we are currently looking for permanent full-time Inbound Telephone Customer Service Representatives (CSRs), for our Truro location, that will be required to provide a high level of customer service to our clients at all times while striving to achieve business targets through superior telephone and communications skills. We consider ourselves to be at the forefront of our industry, and we want you to help support the Customer Service Team, so we can continue to reach our full potential.

We offer:
  • Starting wage is $11.00/hour
  • 0.50 cent increase after 3-month probationary period
  • Merit increases based on performance are presented semi-annually
  • Training program and on-going support
  • Vacation and holiday pay
  • Benefits after 3 months, with health plan premiums paid 100% by the company
  • Full-time hours (40 hrs./week)
  • Consistent shift schedule
  • Possibility to work from home
Employee Perks:
  • Newly renovated call center
  • Your own cubicle and equipment
  • Newly renovated kitchen equipped with microwaves & fridges
  • Free hot beverages
  • Vending machines snacks offered at cost
  • Free fresh fruit daily
  • Occasional catered lunches
  • Friendly & supportive atmosphere

This is a full-time position working out of our Truro office location. Standardized testing and criminal background checks will be conducted as part of the screening process.

To apply simply apply click on the link below and follow the steps as outlined:
http://www.ondemandassessment.com/verify/apply/RSmByDy/hETDnChE

*Please note that a computer, mouse and keyboard are required to complete our basic skills testing, a tablet or mobile device and sometimes laptop will not allow you to complete the testing properly. If you do not have the proper equipment or require assistance to complete the testing, please send your resume to careers@fix.com. Should you be selected, we will arrange for you to complete the testing.

We appreciate all expressed interest in this position; however, only the candidates selected for interview will be contacted. No phone calls please.

We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities, members of visible minorities and women. Members of designated groups are encouraged to self-identify. All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority.