Terms of Use | Fix.com
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Terms of Use

Legal Entity

Fix.com is registered in Nova Scotia, Canada as a division of Eldis Group Partnership. Any reference to Fix.com or Fix can be considered a reference to Eldis Group Partnership.


Copyright © 1999-2023, Eldis Group Partnership. All rights reserved

The content on this site is the exclusive property of Eldis Group Partnership and is protected under Canadian and international copyright laws.

The scope of the content includes

  • All part images, descriptions, and pricing information
  • Part categories and any part characteristics listed
  • Any information pertaining to the grouping of parts
  • Descriptions of common symptoms and issues that products or appliances may have
  • Symptoms as they relate to a single part
  • Symptoms as they relate to a single model
  • Directions relating to the installation of parts, including information on the relative difficulty of a repair
  • Any images including logos, diagrams, button icons, and graphics
  • Any video content

The compilation of all content on this site, including text and images and the method in which they are arranged, is the property of Eldis Group Partnership only, and is protected under Canadian and international copyright laws. The software this site uses is the property of Eldis Group Partnership and their suppliers and is protected under Canadian and international copyright laws.

The resources, content, and software used on this site are designated as personal shopping aids for customers and may not be republished elsewhere. Any use that includes reproduction, modification, distribution, transmission, republication, or other methods of displaying the content on this site is in violation of the terms of use.

All brand logos or images are the property of Fix, as a registered trademark, and are governed under and protected by copyright law.

The Fix logo is a registered trademark of Atlantic Laundry Centre, Ltd.

Use of Site

This site is the property of Fix.com and as such may not be duplicated in any format including reproduction, copies, or excerpts of any part of the site. The site many not be sold, resold, or exploited in any way for commercial benefit by any entity not granted permission by Fix.

If the action of any customer breaches the terms of use of this site or applicable law, Fix reserves the right to refuse service to that customer, as well as terminating their customer account and cancelling orders if necessary. Fix reserved the right to refuse service based on its own discretion.

No Endorsement

This site may contain links to other sites. Fix does not assume responsibility for the accuracy or appropriateness of the information contained on such linked sites. A link to another site does not mean that Fix is necessarily affiliated or associated with such other site.


The site Fix.com is presented as it stands by the company. Fix.com does not acknowledge the existence of any warranties, either self-imposed or otherwise, in relation to the function of this site. This disclaimer extends to any information contained within the site, including content, resource materials, and products, and will be enforced to the fullest extent of the applicable law.

Fix will not be liable for any damages of any kind including, but not limited to direct, indirect, incidental, punitive, and consequential damages arising in connection with or related in any manner whatsoever to any content, information or products accessed, offered, purchased or sold through this site or their use, suitability or availability (including the inability to use) regardless of any negligence or other fault or wrongdoing by Fix, even if Fix has been advised of the possibility of such loss or damage being incurred.

If the above exclusion or any portion thereof is found to be invalid or unenforceable for any reason, then the aggregate liability of Fix for damages of any nature suffered by you shall in no event exceed the price paid for the product.

Some or all of the foregoing limitations of warranties may not be permitted by the laws in your jurisdiction. If so, all other limitations or disclaimers not prohibited shall continue to apply.

Part installation instructions provided by Fix customers are not intended to replace an on-site diagnosis or advice from a qualified appliance service technician. Any use or reliance on the information contained in any video on this site shall be at your sole risk and Fix shall not be liable for any damage or injuries to any person or property caused by attempting the repair procedure contained in any such video whether arising out of the completeness, accuracy or utility of the information in the video or otherwise. There can be risks of injury or other damage in completing any repair with electrical wiring, gas and water connections, sharp parts and tools, and heavy machinery. Take proper precautions to ensure your safety and the safety of others in performing any repair including taking note of any warnings contained in any materials provided by the manufacturer. If you have any doubt about your ability, have your item professionally repaired. Difficulty of repair and time to repair may vary based on experience.

Use of Communication Forums

Any message, opinions or advice posted on any communications facilities on this site are those of the individual. Fix does not necessarily endorse or approve any such postings. Any use or reliance on the information contained in any posting shall be at your sole risk without liability to Fix. Fix reserves the right, to review and remove any post or any portion of any post which it, in its sole discretion, feels is inappropriate.

All information submitted to Fix via the site shall be deemed and remain property of Fix and Fix shall be free to use any ideas, concepts, know-how or other techniques contained in the information provided through the site or sent through email.

Applicable Law

Fix.com was created in Nova Scotia, Canada. The terms, conditions, and disclaimers outlined here are governed by the province of Nova Scotia, which will take precedence in the event of a conflict of laws.

Fix.com reserves the right to alter, add to, or otherwise change the terms and conditions of this website at our discretion. The exclusive jurisdiction for any claim, action or dispute with Fix or relating in any way to your use of the Site or a purchase made on the Site will be in the courts of the Province of Nova Scotia unless required otherwise by law.


As an online retailer, Fix.com's main priority is preserving customer privacy.

Online Identification Tools

We use cookies, which store small bits of information, to personalize your shopping experience. Cookies are usually enabled by default on your web browser but can also be disabled. You can install an opt-out cookie on your browser via networkadvertising.org. If you habitually delete your browser cookies, the opt-out cookie will need to be reinstalled after each time.

We also use web beacons, such as pixel tags, which sometimes work with first and third-party cookies to present you with advertising that is relevant to your shopping experience and to collect information to make your shopping journey run smoothly. This information may include browser type, location, or general interests. We do not collect your personal identification information, and you remain anonymous as the user of our site.

Internet Commerce

All prices shown on Fix.com are in US currency.

Our customer's privacy when using our website is the utmost priority at Fix.com. We offer the option of purchasing items with a credit card over the phone, by calling , if you prefer that to entering that information on our website. For customers who choose to purchase through our site, we provide SSL encryption as a security measure.

Additionally, Fix.com will not sell, give, or otherwise issue your personal information including contact information and purchase history, to third parties. In the event of a breach of our website, we will notify customers immediately.


In order to purchase from Fix.com, we ask you to enter your information in various fields on our website. Your information will always be kept private and secure, and is used by us to enhance your experience when shopping on our site. We will not sell or give your personal information to any third parties for marketing purposes. By providing personal information to Fix you are consenting to Fix or its business successors or affiliates using it for purposes of the operation of this site including sale and delivery of products.

Physical Address

Fix ships products from warehouses all across the US to bring customers the most prompt service and shipping possible.

Our customer service representatives are located in Nova Scotia:

Fix.com Customer Service and Administrative Offices
415 Willow Street
Truro, NS
B2N 6T2

Fix.com Head Quarters
60 Dorey Avenue
Dartmouth, NS
B3B 0B1

This office provides customer service and administrative support only. Please do not attempt to return products to this location. Contact our customer service representatives at Customer Service for guidance on processing returns.

Sale of Products

The sale of products on this site is subject to the Terms Of Sale.

User Accounts

User Accounts

When you register for an account with Fix.com, we may collect personal details to make your shopping experience easier, including: your name, email address, billing information, home address, and the model types you own.

You can review, update, or change the personal information stored within your account, including contact details, saved models, and billing information, by logging into your Fix.com account and visiting your account page.

When you register a user account with us, we may use the personal information you provide to occasionally contact you with promotional offers, site updates, and newsletters from Fix.com. You can opt out at any time by clicking the unsubscribe link in any email we send, while still retaining your user account, and we will honor this request.

If you would like to delete your user account with us, you may do so at any time by contacting us here. Fix.com reserves the right to terminate your account at its discretion if it believes your actions on the site are violating its terms of use, or for any other reason.

Social Media

Social Media

Fix.com wants to promote a friendly and positive social media experience for our community members. In order to maintain a safe environment on the platforms YouTube, Facebook, and Twitter, we will do our best to monitor and ensure all posted content and comments are appropriate.

While we’re excited to hear from you and encourage comments, critiques, questions, suggestions, conversation and other interaction, it’s important to note that postings from you or other users to the Fix.com social media channels are not representative of the opinions of Fix.com or Eldis Group Partnership, nor do we assume responsibility or confirm their accuracy.

As part of our commitment to you, we’ll try our best to make sure that posts on our social media channels are in line with our company values. We respond to most comments and posts and allow appropriate photos or videos that follow our social media policy to be posted to our pages and accounts.

However, because we unfortunately can’t monitor every post, comment, or conversation, Eldis Group Partnership expects that users will not post content that falls into the following categories:

  • Abusive, defamatory, or obscene language and content.
  • Personal attacks, like insults, threats, or harassment of any kind, against individuals or specific groups.
  • Promoting, fostering or perpetuating discrimination based on race, creed, color, age, gender, religion, sexual orientation, marital status, status regarding public assistance, national origin, physical or mental disability, or any other form of discrimination, at the discretion of Eldis Group Partnership.
  • Sexual content or links to sexual content.
  • Conducting or encouraging illegal or harmful activity.
  • Content in violation of any intellectual property right of another.
  • Commercial solicitations or solicitation of donations.
  • Uploading files or links that contain programs that could damage the operation of other people’s computers.
  • Content determined to be inappropriate, in poor taste, or otherwise contrary to the purposes of this platform (spam, political announcements, irrelevant content), at the discretion of Eldis Group Partnership.

Please understand that we reserve the right to delete and/or hide posts and comments for any reason we deem appropriate. Users posting comments or other content that falls into any of the above categories multiple times will be removed, banned and/or reported to authorities in charge. These actions are subject to our own discretion.

By using or accessing the official Fix.com social media channels, you agree to comply with the respective platform’s terms and conditions.

Disclaimer: Please be aware that in addition to the rights you grant to the social media platform, you grant Eldis Group Partnership and Fix.com the rights to use your content in any manner or media, globally, forever, without any obligation to you.

Posts, comments, and other content that was sent in or disclosed in any way can be reproduced, disclosed, transmitted, published, broadcast and/or posted somewhere else. This includes the rights to use any ideas you submit (including ideas about our products or marketing campaigns) in any manner that we choose, without any obligation to you.

If you have any questions regarding our social media policy or want to report any abuses of it, please send us a message on Facebook or Twitter or reach out to socialmedia@fix.com and we will follow up with you.

Fix App Terms of Use

Click here to view our Fix App Terms of Use.

Organize Your Home in a Snap!

The Fix App makes it easy to manage all your stuff in one place. Just snap a photo and we'll find and store your user manuals, receipts, and product information in one easy-to-find place!

"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed."
- Clever Jeff